Privacy questions players in Surabaya and across Indonesia ask us
Payment data never reaches our database in full. Your DANA, OVO, GoPay and QRIS provider handles the transaction directly; we only store a reference ID and amount for your withdrawal records. All payment transfers are encrypted end-to-end, so your bank or e-wallet account number stays hidden from us.
Yes. Open your account, go to Settings > Privacy & Data, and tap View My Data. You'll see your name, email, phone, address, all deposits and withdrawals, device login history and any verification documents we kept. You can export this as a file.
We delete your password and preferences immediately. Your name, transaction history and identity proof are kept for three years for regulatory compliance, where local law permits. Non-transaction data like device logs and chat history are deleted within 90 days of account closure.
No. We never sell your personal information to other operators, advertisers or data brokers. Your data is used only to run your account, process your DANA, OVO, GoPay and QRIS deposits, prevent fraud and comply with local regulations.
Cookies are needed to keep you logged in and secure. You can't disable them entirely without losing account access. However, you can clear cookies anytime in your browser settings, and we'll ask you to log in again on your next visit. Your account data stays safe.
Contact live chat immediately from the lobby or email our security team with the time and details. We'll freeze your account, review the activity and reset your password if needed. Your DANA, OVO, GoPay and QRIS wallet is protected; unauthorised withdrawals are reversed.
We comply with local law and may share account data with authorities if legally required. This depends on local law and only happens with a valid request. We'll notify you unless the law forbids it. Your privacy is balanced with our legal obligations.
