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Our Terms Shape Your Account

When you open an account with sv388 borneo303, these terms define what you can do in the lobby, how your funds move through DANA, OVO, GoPay and QRIS…

Clear payment rulesAccount security stepsWithdrawal verification
sv388 borneo303 Our Terms Shape Your Account
GET HELP ANYTIME

How to Reach Us About Terms

Team online

Live Chat

Open the chat bubble in your account lobby. Our team answers questions about your terms, withdrawals and account rules during support hours every day.

Email Support

Send details about your terms question to our support email. We'll reply within 24 hours with clarification on your account obligations or payment rules.

Account Settings

Log in, go to Settings > Terms and Conditions to review the full policy, check your agreement date and request a copy for your records.

DATA AND SAFETY

How We Protect What Matters

Account Verification

We verify your identity before your first withdrawal using the details you provided at signup.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end.

Data Retention

We keep your account data for the lifetime of your account plus 7 years after closure for tax and regulatory…

Cookie Policy

We use cookies to keep you logged in, remember your settings and prevent fraud.

Withdrawal Holds

Large or unusual withdrawals may be held for up to 48 hours while we verify the request matches your account…

Request Changes

To update your personal details, close your account or request data deletion, go to Settings > Account or contact support.

Terms Questions Answered

Go to the login screen, tap Forgot Password and enter your email. We'll send a reset link within 2 minutes. Click it, create a new password and you're back in. If you don't see the email, check your spam folder or contact support.

Yes. Log in and go to Settings > Profile to update your email, phone number or withdrawal bank details. Some fields like your ID number cannot be changed; contact support if you need to dispute your account information.

Your balance stays in your account indefinitely. If your account is inactive for 12 months, we may send a notice before taking further action. Log in anytime to reactivate your account and see your current balance.

Withdrawals are real once submitted. A 48-hour hold means we're verifying the request wasn't fraudulent. You'll get an email when the hold lifts and funds move to your DANA, OVO, GoPay or QRIS account, usually within 24 hours.

We can update terms, but material changes will be shown to you when you log in next time. You'll have time to review before they take effect. Continued use after that date means you've accepted the new terms.

Go to Settings > Close Account, confirm your request and we'll close it within 48 hours. Any balance will be withdrawn to your registered payment method. Your account data is kept per our retention schedule for compliance.

Contact our support team immediately through the chat or email listed in your account. We don't share your payment details or personal data with third parties outside what the law requires. We'll investigate any breach within 24 hours.